Returns & Exchanges
At Brio Water, we want you to be completely satisfied with your hydration experience. If your water filtration system or accessory isn't the perfect fit for your home, you can return your purchase within 30 days of delivery.
Initiate Your Request
Contact our dedicated support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Safely pack your item in its original packaging, ensuring all filters, components, and manuals are included to avoid restocking fees.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing